2014年11月20日 星期四

新書推薦-「Foundations of Lodging Management (PNIE) 2/e」書評

 

新書推薦-「Foundations of Lodging Management (PNIE) 2/e」書評

 

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內容簡介




  Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.



  1.Includes All in a Day’s Work vignettes that are now numbered for easy identification.



  Poses true-to-life lodging problems as well as possible solutions.



  Develops decision-making skills and prompts class discussion.



  2.Provides extensive Discussion Questions and Team Activities for each chapter.



  Gives instructor’s ready-made homework problems and a variety of assignment activities.



  3.dentifies and defines lodging language.



  Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.


 

作者介紹




作者簡介



David K. Hayes



  現職:


  Full time author-consultant



Jack D. Ninemeier



  現職:


  Michigan State University



Allisha A. Miller



  現職:


  Dearborn Heights, Michigan



 

目錄




Ch1IntroductiontotheLodgingIndustry

Ch2TheStructureoftheLodgingIndustry

Ch3GuestServiceintheLodgingIndustry

Ch4ManagingLodgingOperations

Ch5StaffingtheLodgingOperation

Ch6TheFrontOfficeDepartment

Ch7TheSalesandMarketingDepartment

Ch8TheHousekeepingDepartment

Ch9TheMaintenanceDepartment

Ch10FoodServiceandMeetingManagementinLimited-ServiceHotels

Ch11FoodandBeverageOperations:Full-ServiceHotels

Ch12HotelAccounting

Ch13SafetyandSecurity

Ch14CareersintheLodgingIndustry






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